Ask your Doctor or Specialist to refer you to Townsville Private Clinic.
Referral can be to a Psychiatrist with admission rights to the Clinic or to the admitting doctor.
Our team of health professionals specialises in assessing and treating mental health disorders and the exacerbation of pre-existing disorders.
A referral is required from your GP or treating doctor, to a psychiatrist with admitting rights to our hospital. A member of our admissions and assessment team will conduct an over-the-phone assessment and require your health fund details.
Following assessment and health fund check, we will discuss your case with a psychiatrist with admitting rights, who consult to our hospital under their own independent business. On acceptance of the referral, we will contact you to arrange admission and transfer of your care and management to a psychiatrist with admitting rights.
Our Admissions and Assessment team will contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered, and what out-of-pocket expenses are to be paid.
If you have an excess or co-payment with your health insurance, you will be required to pay this at the time of admission.
Self-funded patients will be required to pay at the time of admission. We require an upfront payment covering 10 days of service, in addition to the Doctor’s fees.
Please contact our Admissions and Assessment team on 1800 884 767 who will arrange for an estimate of expenses to be provided.
For further information, please refer to:
Please bring the following items with you to the Clinic:
For all electrical appliances (if essential), please advise Clinic staff on arrival as they must be inspected by the clinic staff for safety reasons.
Our Admissions and Assessment Coordinator will advise you of any other requirements, prior to admission.
On the day of your admission please arrive at the time confirmed with the Admission and Assessment Coordinator. Our reception staff will welcome you upon arrival to our hospital and confirm your admission details.
If your private health cover requires you to pay an excess or co-payment this will be required at reception.
You will also be required to sign some important documents which include informed financial consent and our privacy policy.
A member of our team will guide you to your room and provide an orientation to the hospital. Nursing staff will introduce themselves and discuss the ward routine relevant to your treatment and complete your admission assessment. This assessment in consultation with yourself, your nominated carer and the psychiatrist will form the basis of your plan of care.
The Clinic doesn't accept responsibility for security of your possessions, including jewellery, watches and money. We ask that you arrange for valuables to be taken home.
When admitted, you will be under the care of a treating Psychiatrist who will see you throughout your admission. An experienced team of Nursing and Allied Health professionals will also support you.
A member of nursing staff will spend time with you to get to know you and undertake admission questionnaires and assessment. You will be reviewed by a Psychiatrist within 24 hours of admission and also see our General Practitioner. These assessments will assist your treating team to develop a treatment plan in collaboration with you to meet your care requirements.
After an assessment, you will join one or more of our inpatient therapy programs. Our Clinic offers evidence-based therapies for anxiety treatment, depression, bipolar disorder, PTSD and a range of needs and diagnoses.
The Clinic doesn't accept responsibility for security of your possessions, including jewellery, watches and money. We ask that you arrange for valuables to be taken home.
As an inpatient, you are not permitted to operate a motor vehicle while undergoing treatment. You should arrange for someone to drive you to hospital. If you drive your own car, please arrange for the vehicle to be removed when you have been admitted. Long term parking is not available.
Please refer to the Your Stay section below for more information about our private rooms and onsite meal service.
We value your feedback at Townsville Private Clinic. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:
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Our discharge planning starts when you arrive at Clinic. This helps to discuss and plan for your needs, after your hospital stay.
We ask that you vacate your room by 10:00am, so that we can prepare for our next patient. You may stay and complete the inpatient group therapy programs before going home.
Please check with your Nurse before leaving to collect your medications and prescriptions, and to confirm any follow up appointments you may have. Upon discharge, you will have the option of continued care with the same Psychiatrist. For more information, refer to
If you are admitted to Clinic, you are not permitted to operate a motor vehicle or leave your vehicle onsite. Please make arrangements with a family member or your carer, and discuss this with Clinic staff prior to discharge.
Special arrangements can be made for DVA patients to get you home safely after your Clinic stay.
