Referral Process

We work in partnership with General Practitioners and key service providers to treat people suffering with a comprehensive range of mental health concerns.

For assistance with managing your patients’ mental health concerns, please follow our simple five-step admissions process outlined below.

1. Does your patient need a specialist mental health admission and is not in acute crisis or actively suicidal?
   Note: If your patient is in acute crisis or actively suicidal, please contact your local Emergency Department
2. Does your patient have Private Health Insurance, DVA Status, WorkCover or the ability to self-fund their admission?
   Note: Effective 1 April 2018, Australian Government changes to private health insurance coverage for mental health services will take effect.
3. If yes, call 1800 884 767 to discuss admission suitability with our Admissions and Assessment Team
4. We will confirm the outcome of your patient’s eligibility check and any applicable out-of-pocket expenses
5. We offer rapid access confirmation of your patient’s admission date and coordinate the allocation of a Psychiatrist

Health professionals can refer patients by calling our Admissions and Assessment team on 1800 884 767, 24 hours a day. Referrals can also be faxed 07 4431 1666, emailed to townsville@aurorahealth.com.au or submitted via online form below. 

Admissions to Townsville Private Clinic must be under the care of one of our treating Psychiatrists. If you need assistance with selecting a Psychiatrist, our Admissions and Assessment team can assist you.