With a DVA White Card, eligible veterans can access fully funded mental health care—no diagnosis or proof of service-related cause required. Support is just a step away. Click here.
How to Get Started with DVA Care | Townsville Private Clinic
Contact Us
Have questions about eligibility, referrals, or what to expect? Our Veteran Liaison Officer and Day Programs Team are here to help — no question is too small.
P: 07 4431 1600
How to Get Started
If you're a veteran, current ADF member, or war widow considering mental health support, accessing care through DVA is simpler than many people expect. As a Tier 1 DVA provider, Townsville Private Clinic offers fully funded treatment for eligible veterans — with White Card holders able to access care with no diagnosis or proof of service-related cause required. Below, we've outlined the steps to getting started, along with answers to the questions we're asked most often about eligibility, referrals and what to expect.
1. Check your eligibility
If you hold a DVA White Card or Gold Card, you may be eligible for fully funded mental health care. White Card holders can access support with no diagnosis or proof of service-related cause required.
2. Get a referral
Ask your GP, psychiatrist or treating specialist for a referral to Townsville Private Clinic — a Tier 1 DVA provider — or submit a referral directly using the form below.
3. Talk to our Veteran Liaison Officer
Our Veteran Liaison Officer works with ex-service organisations and can help confirm your eligibility, explain the DVA process, and answer questions before you commit to anything.
4. We coordinate the rest
From pre-admission through to discharge planning, our team acts as a single point of contact between you, your family, ex-service organisations and DVA.
Frequently Asked Questions
Is Townsville Private Clinic a DVA-approved provider?
Yes. Townsville Private Clinic is a Tier 1 provider for the Department of Veterans' Affairs — DVA's highest level of recognition — giving veterans priority access to specialised mental health services.
Learn More About DVA Admissions
Do I need a diagnosis to access care with a DVA White Card?
No. Eligible veterans with a DVA White Card can access fully funded mental health care with no diagnosis or proof of service-related cause required.
What conditions do you treat?
Our programs support veterans experiencing PTSD, dual diagnosis (such as substance use with anxiety or depression), and other mental health challenges related to military service.
What is the At Ease Unit?
The At Ease Unit is a dedicated, stigma-free facility for military personnel and first responders, offering early intervention, personalised care and day programs for PTSD, anxiety and related challenges.
Who is eligible for DVA-funded programs at Townsville Private Clinic?
Eligible veterans and war widows can access our psychiatric services. Some programs, such as the Trauma Recovery Program, are restricted to ADF, DVA or First Responder patients specifically — our team can confirm which programs suit your circumstances.
How do I get a referral?
Your GP, psychiatrist or treating specialist can refer you directly, or you can submit an online enquiry and our team will guide you through the next steps.
Who can I contact with questions before referral?
Our Veteran Liaison Officer and Day Programs Team are available on 07 4431 1600 or via email to talk through eligibility and the admission process.