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Patient Outcomes

As part of our quality framework, we regularly measure and benchmark ourselves against a range of 'Clinical Indicators'.

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Mental Health – Health of The Nation Outcome Score

Townsville Private Clinic's Mental Health Improvements

At Townsville Private Clinic, we measure the mental health and wellbeing of our patients on admission and again on discharge to assess how their mental health and wellbeing is improving.

We use the internationally recognised Health of the Nation Outcome Scales (HoNOS), a tool which allows clinicians and patients to assess various aspects of a patient's mental health status, such as depression, anxiety or problematic behaviour.

The graph below shows the decrease in reported mental health problems in patients after treatment. The light coloured bars show reported mental health problems on admission to our mental health facilities. The dark coloured bars show mental health problems on discharge. This is compared to the outcomes at other Australian private mental health facilities.

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Infection Rate (Staph Aureus Bacteraemia or SAB)

Townsville Private Clinic's Infection Rates

Germs can cause an infection known as staphylococcus aureus bacteraemia (SAB) which needs antibiotic treatment if it enters the blood. Some serious strains are resistant to antibiotics.

Townsville Private Clinic's rate of infection is almost zero, well below the national average for hospitals. To reduce the risk of hospital acquired infections, we use best practice infection prevention and control with a focus on hand washing as this is the most effective way to stop germs spreading or entering the blood.

We provide continual education and training to all our caregivers to ensure we keep our infection rate well below the national target.

The graph below shows the number of patients that developed a hospital acquired Staphylococcus Aureus Bacteraemia (SAB) infection. Townsville Private Clinic's rate is lower (better) than the industry benchmark. Townsville Private Clinic has a number of risk mitigation strategies in place to reduce the risk of transmission of Health Care Associated Infections.

The most valuable prevention is for everyone to wash their hands, patients, visitors and health professionals alike.

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Clostridium Difficile (C Diff)

Townsville Private Clinic's C Diff Rates

C Diff is an infection of the bowel that causes diarrhoea. It can be caused by too many courses of antibiotics or very strong doses of antibiotics. The industry rate varies from 2 to 3 cases per 10,000 days of patient care.

The graph below shows the Clostridium Difficile infection rate at Townsville Private Clinic is 0%, well below the industry average, meaning a patient is less likely to develop a C Diff infection at Townville Private Clinic.

To reduce the risk of hospital acquired infections, we use best practice infection prevention and control with a focus on hand washing as this is the most effective way to stop germs entering the blood. We provide continual education and training to all our healthcare workers to ensure we keep our infection rate well below the national target.

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Patient Falls

Townsville Private Clinic's Patient Fall Rates

A fall in a hospital is when a patient suddenly and unintentionally falls to the ground. This can happen in a hospital setting for a number of reasons, such as a change in medication, the after effects of an anaesthetic, or just because the surroundings are unfamiliar. Falls can injure patients and affect their recovery and independence.

This graph below shows the number of patients that sustain a fall that caused a significant injury as a percentage of total patient bed-days (the number of days that all patients spend in hospital. Townsville Private Clinic achieves a lower rate (better) than the industry benchmark.

We achieve a lower rate through our established Falls Prevention and Management Program and an electronic Incident/Risk Management and Reporting System. A variety of best practice tools and prevention intervention guidelines are utilised to identify those patients/consumers at high risk of having a fall.

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Medication Errors

Townsville Private Clinic's Medication Error Rate

Medication errors include any errors in the dispensing and administration of medication that require a medical intervention.

The graph below shows the number of patients who required an intervention as a consequence of a medication error. Townsville Private Clinics' rate is lower than the industry benchmark.

We achieve this through a number of medication safety initiatives, including the adoption of the National In-Patient Medication Charts endorsed by the Australian Commission on Safety and Quality in Health Care (ACSQHC), and implementing a standardised patient labelling system when administering injectable medicines.

Medication incident rates and outcomes are monitored at our hospital to determine if our initiatives are reducing the error rate and level of patient harm.

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Pressure Injuries

Townsville Private Clinic's Pressure Injury Rate

A pressure injury is an area of damage to the skin and underlying tissue caused by constant pressure or friction. This can sometimes occur when a patient is in one position and unable to easily move for a long period.

Pressure injuries can be prevented. We also help to reduce the likelihood of our patients developing pressure injuries during their hospital stay, by assessing their individual risk and follow individual care plans.

As part of our clinical care, we inspect skin frequently, keep skin dry, ensure patients have access to the best nutrition and hydration, and help and encourage patients to move frequently.

This is very important in maintaining quality care as pressure injuries can cause significant pain and discomfort that can slow a patient’s recovery.

The graph below shows the number of patients who developed a pressure injury while at Townsville Private Clinic. Townsville Private Clinics' rate is lower (better) than the industry benchmark.

We achieve this rate through an established Pressure Injury Prevention Management Program and the reporting and monitoring of every pressure injury for the purposes of identifying areas for improvement.