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Quality Framework

A strong commitment to safety and quality underpins everything that we do.

We strive to deliver safe environments and systems of work to support our healthcare professionals in providing the safest possible care. We achieve this through a strong clinical governance framework.

Clinical Governance

Clinical Governance is the system by which our managers and clinicians share responsibility and are held accountable for patient safety, minimising risks to consumers and for improving the quality of clinical care.

We actively seek patient/consumer feedback and participation, to assist us to continually improve our services.

The framework structure consists of key organisational elements to effectively improve the quality of healthcare we deliver:

  • Governance, leadership and culture
  • Community and consumer involvement
  • Competence and education
  • Information/knowledge management and reporting

Clinical Indicators

Our hospital participates in the Australian Council for Healthcare Standards (ACHS) Clinical Indicators Program. This program encompasses a range of measures focusing on the outcomes of our patient care.

The ACHS provides our hospital with a report on our individual performance, along with a comparison against each individual measure with relevant industry benchmarks.